CrownSlots Terms and Conditions

Welcome to CrownSlots. These Terms and Conditions ("Terms") govern your use of our website, located at crownslots.com, and all services we provide, including our casino games, promotions, and the Crown Route Loyalty Club. By creating an account and using our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our site or services. Our casino is owned and operated by Metlait SRL, a company registered in Costa Rica (registration 3-102-911867), and operates under a licence issued by the Tobique Gaming Commission, E-gaming licence No. 0000064.

Eligibility and Account Registration

To use CrownSlots, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require every player to register a personal account before accessing our games, and you must provide accurate, current, and complete information during this process. Here at CrownSlots, we reserve the right to request identity verification documents at any time, including proof of age, address, and payment method ownership, in line with our Know Your Customer (KYC) obligations.

• We allow only one account per person, household, and IP address.
• You must keep your login credentials confidential and notify us immediately of any unauthorized access.
• We may suspend or close accounts that provide false information or fail verification checks.

Restricted Territories

Our services are not available to residents of certain countries, including Afghanistan, Bahrain, Belarus, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and several others listed in our full restricted jurisdictions policy. Players from New Brunswick and Ontario in Canada are also excluded. Site access from Germany is not permitted, and no bonuses, promotions, or loyalty rewards are offered to players in Sweden. Certain providers, including NetEnt, Play'n GO, Pragmatic Play, and Amatic, apply additional country restrictions on top of our general policy. We at CrownSlots reserve the right to restrict access from any jurisdiction at our sole discretion, including where required by applicable law.

Deposits, Withdrawals, and Currencies

At Crown Slots, we accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, MiFinity, Flexepin, Interac, and cryptocurrencies such as BTC, ETH, USDT, LTC, DOGE, and XRP. Minimum deposit amounts start at €20 (or equivalent in USD, AUD, CAD, NZD, or NOK), while minimum withdrawal amounts are generally €30, with bank transfers requiring a minimum of €500. We do not charge deposit or withdrawal fees, although intermediary banks may apply charges of up to €16 on bank transfers.

Our Crown Slots platform enforces daily, weekly, and monthly withdrawal limits of €1,000, €4,000, and €15,000 respectively (or local currency equivalents), with a €5,000 per-transaction cap for most methods. We may apply exceptions for our most active players, and progressive jackpot wins are always paid out in full. Pending times may take up to 72 hours after approval, and KYC checks can delay withdrawal processing. Bank transfers are typically completed within 1-3 banking days.

Bonuses and Promotions

We at CrownSlots offer a Welcome Pack of 390% up to €3,700 plus 175 Free Spins spread across three deposits, along with ongoing promotions such as the Whopping Highroller Bonus, Thursday Cashback, Friday Bonus, and Weekly Live Cashback. Every bonus we issue is subject to specific wagering requirements, typically x40 the bonus amount, and must be cleared within the stated validity period, usually seven days. Our terms require that slots contribute 100% to wagering, while table games, live games, roulette, poker, and similar categories contribute only 5%.

• We set a maximum bet limit while wagering a bonus, generally €5 or local equivalent.
• We cap maximum cashout amounts for no-deposit and newsletter bonuses.
• We may void winnings if you breach bonus terms, including exceeding max bet limits.

Our Crown Slots bonus terms also specify that jackpot slots, EGT titles, and certain listed games are excluded from bonus play. We reserve the right to amend, withdraw, or cancel any promotion at our discretion, particularly in cases of suspected abuse or bonus hunting.

Crown Route Loyalty Club

Our loyalty program, the Crown Route Loyalty Club, rewards wagering activity with Crown Points (CP), which you earn at a rate of 1 CP per €20 wagered on slots and 1 CP per €100 wagered on live games. As you progress through our 15 loyalty statuses, from Open Doors to Infinity Crown, you unlock improved CP exchange rates, weekly cashback percentages up to 20%, and lootbox rewards. At CrownSlots, we credit weekly cashback every Sunday at 23:59 UTC based on the previous week's losses, subject to a x3 wagering requirement and a maximum win of x10.

Fair Play and Game Integrity

We source our games from over 150 licensed providers, including Pragmatic Play, NetEnt, Evolution, Play'n GO, and many others, all of which use certified random number generators. Our Crown Slots platform does not manipulate game outcomes, and all results are determined independently of our operations. We encourage players to review individual game rules, as return-to-player percentages and volatility vary by title and provider.

Responsible Gambling

We are committed to promoting responsible gaming and provide tools such as deposit limits, loss limits, self-exclusion, and time-out periods. If you feel your gambling behavior has become problematic, we urge you to contact our support team or reach out to independent organizations specializing in gambling addiction support. We reserve the right to impose restrictions on accounts where we identify signs of harmful play.

Limitation of Liability and Account Closure

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our site at all times. We are not liable for losses arising from technical errors, internet connectivity issues, or circumstances beyond our reasonable control. We reserve the right to suspend, limit, or close any account found in violation of these Terms, engaging in fraudulent activity, or exploiting bonus mechanics. In such cases, we may withhold winnings obtained through prohibited means.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, operational updates, or new services. We recommend reviewing this page regularly, as continued use of our site after changes take effect constitutes your acceptance of the revised Terms. For questions regarding these Terms, our Crown Slots support team is available 24/7 via live chat, email, or our contact form.