CrownSlots Privacy Policy

At CrownSlots, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit crownslots.com, register an account, or use any of our gaming services. By using our platform, you agree to the practices described below.

Who We Are

CrownSlots is operated by Metlait SRL, a company registered in Costa Rica (registration number 3-102-911867), and licensed by the Tobique Gaming Commission under E-gaming licence No. 0000064. Here at CrownSlots, we act as the data controller responsible for the personal information you provide to us during registration, deposits, withdrawals, and general use of our services.

Information We Collect

When you create an account or interact with our casino, we collect several categories of information necessary to provide our services, comply with legal obligations, and prevent fraud. Our CrownSlots platform gathers data directly from you, automatically through your device, and occasionally from third-party verification providers.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address
• We gather identity verification documents, including government-issued ID, proof of address, and payment method verification, to comply with KYC requirements
• We track your deposit and withdrawal history, including amounts, methods, and currencies used (EUR, USD, CAD, NZD, NOK, AUD, and supported cryptocurrencies)
• We record your gaming activity, including games played, wagers placed, and loyalty points earned under our Crown Route Loyalty Club
• We automatically collect technical data such as IP address, device type, browser information, and login timestamps
• We may collect communication records when you contact our customer support team via live chat, email, or contact form

How We Use Your Information

We at CrownSlots use the personal data we collect for several legitimate purposes connected to operating our casino safely and responsibly. Our CrownSlots team processes your information to:

• Create and manage your player account
• Process deposits and withdrawals through your chosen payment method
• Verify your identity and age to comply with licensing and anti-money laundering regulations
• Deliver welcome bonuses, free spins, and other promotional offers you qualify for
• Calculate loyalty status, weekly cashback, and Crown Point exchanges under our loyalty program
• Detect and prevent fraud, money laundering, and underage gambling
• Respond to your support requests and resolve disputes
• Send you service-related notifications and, where permitted, marketing communications

Legal Basis for Processing

Our CrownSlots data processing activities rely on several legal grounds, depending on the purpose. We process your data to perform our contractual obligations when you register and play at our casino. We also process data to comply with licensing, anti-fraud, and anti-money laundering laws imposed by the Tobique Gaming Commission. Where applicable, we rely on your consent for marketing communications, and you may withdraw this consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our CrownSlots operations require limited sharing of information with trusted partners to deliver our services effectively. We may share your data with payment processors to handle deposits and withdrawals, identity verification providers to complete KYC checks, software and game providers to deliver gameplay, and regulatory authorities when legally required. Any third party receiving your data is contractually obligated to protect it in accordance with applicable data protection standards.

International Data Transfers

Because CrownSlots serves players across Germany, Austria, Australia, Italy, Canada, Norway, and New Zealand, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of your information is subject to adequate safeguards, consistent with our licensing obligations.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Identity verification documents and transaction records are typically retained for the period required under applicable gaming and financial regulations, even after you close your account with us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our CrownSlots website to enhance your browsing experience, remember your preferences, and analyze site performance. Our CrownSlots cookie settings allow you to manage which types of cookies you accept. For more details, please refer to our separate Cookie Policy.

Your Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights and responding to your requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at support@crownslots.com, and we will assist you promptly.

Restricted Jurisdictions

Our CrownSlots services are not available to residents of certain restricted countries, including the United States, United Kingdom, and several other jurisdictions listed in our Terms and Conditions. If you access our platform from a restricted location, we reserve the right to suspend your account and limit the processing of your data accordingly.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our CrownSlots infrastructure includes encryption protocols, secure servers, and restricted internal access to sensitive information. While we strive to protect your data at every stage, no method of transmission over the internet is completely secure, and we encourage you to also take precautions to protect your account credentials.

Children's Privacy

Our services are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account with us, we will take immediate steps to close the account and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our CrownSlots platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through our live chat, available 24/7, or by emailing support@crownslots.com. We at CrownSlots are always ready to assist you with any privacy-related matters.